Returns & Exchanges

At Bupa Optical, we want you to love your new eyewear as much as we do, which is why we offer a 30-day satisfaction guarantee on all frames and sunglasses. If your purchase isn't quite right, we provide easy returns and exchanges to ensure you find the perfect fit and style.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original, unworn condition with all tags and protective packaging intact within 30 days of purchase.

• 2.
  Initiate Your Return

  Visit our online returns portal to enter your order number and select whether you would like an exchange, store credit, or a full refund.

• 3.
  Pack and Ship

  Securely package your eyewear in its original case and box, attach the prepaid shipping label provided, and drop it off at any authorized courier location.

• 4.
  Quality Inspection

  Once our optical team receives and inspects your return, we will process your refund or ship out your new frames within 3-5 business days.